A : Any unclaimed item found by Rapid Metro will be updated on the website with basic item details along with location and date of where the item was found. The found article will be kept at the respective stations Customer Care Helpdesk and on expiry of 48 hours, it will be moved to our depot/warehouse. On identifying the lost item in the inventory posted on website, passenger can contact the Customer Care staff at the station.
Passenger shall carry:
- Government approved photo ID/Identity card
- Copy of NCR lodged
- Will be required to provide details of the item which has been lost, for validation by Rapid Metro official
The handing over of the item is at the sole discretion of Rapid Metro officials.
Any perishable item like food etc. will be disposed off within 24 hrs. Any item found will be retained at the depot/warehouse for 3 months after which it will be disposed through a public auction. The same will be announced on website/Facebook and public notice boards at the stations.